Refund Policy

Last Updated: September 23, 2026

At Awantika Seeds, we are committed to your satisfaction. This Refund Policy outlines our guidelines for returns, refunds, and exchanges. Please read carefully before making a purchase.

1. Our Commitment

We take great care in packaging and shipping our plants and seeds to ensure they arrive in excellent condition. However, we understand that issues may occasionally arise. We stand behind the quality of our products and will work with you to resolve any concerns.

2. Eligibility for Refunds

Eligible for Refund/Return:

• Dead or Severely Damaged Plants: Plants that arrive dead or with severe damage (more than 50% leaf loss or stem breakage)
• Wrong Product Delivered: You received a different plant or product than what you ordered
• Defective Seeds: Seeds that fail to germinate despite proper care (germination rate below 50%)
• Missing Items: Items missing from your order
• Damaged Packaging: Products damaged due to poor packaging or shipping mishandling

NOT Eligible for Refund:

• Improper Care: Plant death or decline due to improper watering, lighting, temperature, or other care issues after delivery
• Minor Leaf Damage: Minor yellowing, wilting, or leaf drop (10-20%) is normal during shipping stress
• Natural Variations: Size or color variations from images (plants vary naturally)
• Delayed Reporting: Issues reported more than 48 hours after delivery for plants, or 30 days for seeds
• Change of Mind: You simply changed your mind about the purchase
• Seasonal Dormancy: Plants entering natural dormancy periods

3. Timeframe for Refund Requests

• Live Plants: Report any issues within 48 hours of delivery
• Seeds: Report germination issues within 30 days of purchase (allow adequate germination time per seed type)
• Gardening Supplies & Accessories: Return requests within 7 days of delivery (unused and in original packaging)
• Wrong/Missing Items: Report within 24 hours of delivery

4. How to Request a Refund or Return

Step 1: Contact Us

Email us at awantikaseeds118@gmail.com or call us at 8085263020 with:

• Your order number
• Clear photos of the issue (damaged plants, wrong items, packaging)
• Description of the problem
• Date and time of delivery

Step 2: Review Process

Our customer service team will review your request within 1-2 business days and determine eligibility based on this policy.

Step 3: Resolution

If approved, you will receive one of the following:

• Full Refund: Money refunded to original payment method
• Replacement: New product shipped at no additional cost
• Store Credit: Credit for future purchases (may be offered in some cases)
• Partial Refund: For minor damages (at our discretion)

5. Refund Processing Times

Once your refund is approved:

• UPI/Wallet Payments: 1-3 business days
• Credit/Debit Cards: 5-7 business days
• Net Banking: 5-7 business days
• Cash on Delivery: Bank transfer within 7-10 business days (we'll need your bank details)

Note: Refund processing times may vary depending on your bank or payment provider.

6. Return Shipping

• Our Fault: If we sent the wrong item or product arrived damaged due to our error, we cover return shipping costs
• Customer's Request: If you're returning due to change of mind (for non-plant items), you cover return shipping
• Plants: Generally, we do not require return of damaged plants. Photos are sufficient for claim processing

7. Exchanges

We offer exchanges for:

• Wrong products delivered
• Damaged or defective items
• Different size or variety (subject to availability)

To request an exchange, follow the same process as refund requests. Exchanges are subject to product availability.

8. Cancellations

Before Shipping:

You may cancel your order before it ships. Contact us immediately at awantikaseeds118@gmail.com or call 8085263020. Full refund will be issued within 5-7 business days.

After Shipping:

Once the order has shipped, cancellations are not possible. You must wait to receive the order and follow the return process if needed.

9. Special Considerations for Plants

10. Non-Refundable Items

The following items are non-refundable:

• Gift cards or store credits
• Downloaded digital guides or e-books
• Custom or personalized items
• Clearance or sale items (unless defective)
• Opened bags of fertilizers or chemicals (for safety reasons)

11. Contact Us

For refund requests or questions about this policy, please contact us: