Shipping Policy

Last Updated: September 23, 2026

At Awantika Seeds, we take special care in packaging and shipping live plants, seeds, and gardening supplies. This Shipping Policy provides detailed information about our shipping methods, costs, delivery times, and procedures.

1. Shipping Coverage

Domestic Shipping (India):

We currently ship to all states and union territories within India. Some remote areas may have extended delivery times.

International Shipping:

We do not currently offer international shipping due to agricultural and customs regulations for live plants and seeds.

2. Processing Time

Order processing time varies by product type:

• Seeds & Accessories: 1-2 business days
• Potted Plants: 2-4 business days (we prepare plants for safe shipping)
• Large Plants/Trees: 3-5 business days (require special packaging)
• Custom Orders: 5-7 business days or as communicated

3. Delivery Time

Once shipped, estimated delivery times are:

* Delivery times are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

4. Shipping Costs

Shipping charges are calculated based on:

• Total order weight
• Package dimensions (especially for large plants)
• Delivery location (zone-based pricing)
• Shipping method selected (Standard or Express)

Exact shipping costs will be calculated and displayed at checkout before you complete your purchase.

5. Packaging Standards

We take special care to ensure your plants arrive healthy and intact:

🌿 Live Plants:

• Plants are secured in sturdy pots with protective wrapping
• Foliage is carefully protected with breathable material
• Boxes include ventilation holes for air circulation
• Moisture-retaining materials keep soil from drying out
• Fragile stickers and "This Side Up" labels on all packages
• Care instructions included with every plant

🌾 Seeds:

• Sealed in moisture-proof packets
• Protected from crushing with padded envelopes or boxes
• Labeled with variety, quantity, and sowing instructions

🛠️ Supplies & Accessories:

• Wrapped securely to prevent damage
• Fragile items padded with bubble wrap or foam

6. Order Tracking

Once your order ships, you will receive:

• Shipping Confirmation Email: With tracking number and courier details
• SMS Updates: Real-time delivery status notifications
• Track Online: Use the tracking number on the courier's website
• Account Dashboard: View order status in your Awantika Seeds account

7. Delivery Procedures

Standard Delivery:

• Delivery is made to the address provided during checkout
• Signature may be required for delivery confirmation
• If you're not home, courier will attempt redelivery or leave a notice
• Contact the courier directly to reschedule delivery

What to Do Upon Delivery:

1. Inspect the Package: Check for any visible damage before accepting
2. Document Issues: Take photos if the package appears damaged
3. Unbox Immediately: Especially important for live plants
4. Report Problems: Contact us within 48 hours if there are any issues

8. Shipping Restrictions

Weather Conditions:

We may delay shipments during extreme weather conditions (very hot summers, heavy monsoons, severe winters) to protect plant health. You will be notified if your order is affected.

Restricted Items:

Certain plant species cannot be shipped to specific states due to agricultural regulations. We will inform you at checkout if any items cannot be shipped to your location.

PO Boxes and APO/FPO Addresses:

Live plants cannot be shipped to PO Boxes. Seeds and accessories can be shipped to PO Boxes with standard shipping only.

9. Failed Delivery Attempts

If delivery fails due to:

• Incorrect Address: Customer is responsible for return shipping costs and reshipment fees
• Unavailability: Courier will attempt 2-3 deliveries. Contact them to arrange pickup or redelivery
• Refused Delivery: Return shipping costs will be deducted from any refund
• Unclaimed Packages: After failed attempts, packages returned to us may incur restocking fees

10. Lost or Damaged Packages

Lost Packages:

If your package is marked as delivered but you haven't received it:

1. Check with neighbors and building security
2. Verify the delivery address in your order confirmation
3. Wait 24 hours (sometimes tracking updates are delayed)
4. Contact us at awantikaseeds118@gmail.com with your order number

We will investigate with the courier and provide a replacement or refund if the package is confirmed lost.

Damaged Packages:

If your package arrives damaged:

• Take photos of the damaged packaging and contents
• Contact us within 48 hours at awantikaseeds118@gmail.com
• Include your order number and damage photos
• We will arrange for a replacement or refund

11. Shipping Partners

We partner with trusted courier services for reliable delivery:

• India Post
• Delhivery
• Blue Dart
• DTDC
• Professional Couriers

The courier partner is selected based on your location and product type to ensure safe and timely delivery.

12. Holidays and Peak Seasons

During holidays, festivals, and planting seasons:

• Processing times may be extended by 1-2 business days
• Delivery times may be longer due to increased courier volume
• We recommend ordering early during peak seasons
• Specific holiday schedules will be announced on our website

13. Contact Us

For shipping inquiries or to track your order, contact us: